Terms and Conditions

Introductory provision

These General Terms and Conditions (hereinafter referred to as "GTC") govern contractual relations and also define the rights and obligations of the Parties as defined in this Article when providing ballooning services (hereinafter "Services").

For the purpose of these GTC, the Operator means Skydea s.r.o., with its registered office at Útěchovská 122/57, Postal Code 644 00 Brno, ID: 030 84 281, registered in the Commercial Register maintained by the Regional Court in Brno under file number C 83509 (hereinafter referred to as the "Operator") ). The Operator declares that, in providing the service, it has valid operating authorization in accordance with Commission Regulation (EU) No 2018/395 on air traffic and any other permits and authorizations.

For the purpose of these GTC, the Client shall mean the natural or legal person who pays the price of the balloon flight for himself or other persons (hereinafter referred to as the "Client").

For the purpose of these GTC, the Passenger is understood to be a natural person who actually participates in the balloon flight, so it may be the same person with the Client (hereinafter referred to as the "Passenger").

The contact person for the purpose of these GTC is the person with whom the communication takes place for the purpose of securing the passenger's flight. It may be a Client, a Passenger, or, for example, an interpreter, a travel agent, or any other flight agent (hereinafter referred to as "Contact Person").

The Customer may be a Contact Person, a Passenger and a Client (hereinafter referred to as "Customer").

Service order

It is possible to order the service online at the operator's website (www.balloonadventures.cz) or in person at the Operator's office.

The service is ordered by booking a specific date or by purchasing a voucher. The booking conditions are as follows. For the conditions for purchasing and using the voucher, see paragraph "Vouchers" below.

There are several ways to make a reservation:

• by phone at +420 733 595 757
• by email at info@balloonadventures.cz
• using the web interface on the Operator's website www.balloonadventures.cz
• in person at the office at K Červeném dvoru 26, 130 00 Prague.

When making a flight reservation, the Client is obliged to provide the following data that are necessary for the balloon flight:

• required balloon flight date and session (morning or evening flight)
• alternative dates and times
• first name and last name of each passenger
• weight of each passenger (due to the limited balloon carrying capacity)
• pickup address 
• contact person's phone number (including country code)
• contact person's email address
• your e-mail address and phone number (including country code) if different from Contact Person.

The Operator shall state that all such information provided shall be protected from access by unauthorized third parties and shall be used and provided by the Operator only for matters directly related or related to the implementation of the flight. The Operator does not need the data subject's consent to use such data.

When making a reservation, the Client is obliged to pay a deposit for the price of the flight. The deposit is refundable if the flight is canceled for reasons on the part of the operator, or if the flight is canceled by the Client / Passenger more than 72 hours before the scheduled flight (see more on cancellation conditions below).

All pricing and payment conditions are stated on the Operator's website at www.balloonadventures.cz. Prices are listed on the website, including VAT. The Client will be informed about the methods of payment of the reservation fee and the voucher payment via the booking form on the website, in the e-mail sent or by telephone.

The statutory insurance during the flight is part of the paid balloon flight price for each Passenger.

Vouchers

The Client may also purchase a voucher that bears the business name "Ticket", when it pays the full price of the flight for the required number of Passengers. Each Passenger receives his / her own voucher with a unique identification code, and the voucher is transferable to another person. The voucher is valid for 1 calendar year from the date of its purchase. To apply the voucher, it is necessary to make a binding reservation according to the conditions stated iabove, at least 24 hours before the scheduled flight. If a binding reservation is made, the Passenger is obliged to arrive at the destination in time. In the event of cancellation of the flight by the Operator, the Passenger has the right to appoint a replacement date for the duration of the voucher. In the event of a passenger canceling a flight less than 72 hours before the booked flight, the voucher shall be forfeited without compensation.

Flight conditions

After making a binding reservation, the passenger is sent a flight confirmation via e-mail. Given the nature of the service provided, which is directly dependent on meteorological conditions, the Passenger will receive confirmation 1 day before the scheduled flight. However, the operator reserves the right to send a final flight status update by: 

• for the morning flight until 22:00 on the day before the scheduled flight,
• for evening flight until 14:00 on the scheduled flight date.

The passenger is also informed about the exact time and place of the meeting in the sent confirmation.

The flight takes about 60 minutes, but always depends on the weather conditions. It can therefore be shortened or extended accordingly. In the event of shortening for security reasons, the Customer is not entitled to a refund of the relative price of the flight.

Before taking off, during the flight and during landing, passengers must comply with all instructions from the responsible Operator's representative (“Pilot”). Passengers are also required to go through a safety briefing that Pilot will provide them with before flight.

Balloon flights are an outdoor activity, so passengers are required to customize their clothing and footwear. The operator recommends solid shoes as well as outdoor clothing. The Operator shall not be liable for any damages caused by the Passenger's carelessness, by choosing an inappropriate garment or by disregarding the Pilot's instructions.

A passenger under the age of 18 must be accompanied by an adult.

By making a binding reservation, the passenger declares that he / she is in physical condition and mental condition, which enables him / her to:

• Receive all instructions from the pilot before, during and immediately after the flight, in English or Czech and also follow them
• get in and out of the balloon basket through its rim
• all the time in the balloon basket
• the landing, which may temporarily deteriorate in the basket.

The passenger also declares that before the flight:

• has not recently undergone more serious surgery
• does not have any injuries or health problems related mainly to the spine, joints (knees, ankles, etc.), feet, or other serious health problem
• she is not pregnant
• is not under the influence of alcohol or other addictive calves, or drugs that significantly affect coordination and consciousness,
• is taller than 100 cm
• it does not weigh more than 110 kg (otherwise it reduces the average calculated weight per passenger and it is necessary to solve such a case individually eg by paying the price for another Passenger).

Each Passenger bears his own responsibility for his personal belongings with him on the flight, including all electronic equipment, luggage (backpacks, bags, etc.). The Operator shall not be liable for any damage or loss.

It is forbidden to smoke or use any source of open flame or electrical discharges in a balloon basket and within 30 meters of it.

Passengers are required to undergo a security search that the Pilot checks to ensure that Passengers do not bring dangerous items to the balloon basket before boarding the balloon basket.

If during the flight (ie beetween the time of entering and leaving the balloon basket) any injury or other demages to the Passenger or his/her belongings occur, the Passenger is obliged to report any fact to the Pilot immediately (no later than 15 minutes after landing).

In the event that the Passenger violates any of his obligations or his statement of health and condition is false, the Operator shall not be liable for any damages or damages incurred by the Passenger for these reasons. The Operator may also, in such a case, claim damages or damage incurred as a result of that false declaration or failure to comply with the Pilot's instructions from the Passenger.

Cacncellations, Rights of Operator and Passenger

The operator has the right to cancel any scheduled flight in case of non-compliant meteorological conditions, even immediately prior to its start.

The operator is also entitled to cancel the flight if the occupancy is lower than 4 persons.

In the event of cancellation of a flight due to force majeure or lack of occupancy, the Operator shall not be liable for any damage, loss, or loss of the Customer, including any costs that may have been incurred by those persons in connection with the cancellation.

If the Operator's flight is canceled and the Operator has spare capacity, it will offer the Customer a replacement date from the Customer's specified options. If neither of the flights is made, the customer is refunded the advance payment and the order is canceled.

The customer has the right to cancel the flight reservation up to 72 hours before the scheduled flight. If the Customer cancels the booking within this deadline (no later than 72 hours before the flight), he / she is entitled to a refund of the full amount paid for the flight or a replacement date. Should the booking be canceled later than 72 hours before the scheduled flight, the Customer shall not be entitled to a refund of the amount paid or to a replacement flight.

If the Customer owns a voucher and if the flight is canceled, the Customer has the right to be offered an alternative term by the Operator within the validity of the voucher. In the event that a suitable date for the voucher expiration is not found, despite the Operator's goodwill, the Customer is not entitled to a refund of the amount paid.

Final Provisions

In justified cases, the Operator may entrust the execution of the flight to another authorized company operating balloon flights and meeting the same legal requirements as the Operator. Liability is assumed in this case by the authorized company.

The operator provides its services under the brand name "Balloon Adventures Prague" or just "Balloon Adventures".

All mutual rights and obligations of the contractual parties (Operator and Customer) not regulated by these GBC are governed by generally binding legal regulations of the Czech Republic, in particular by Act No. 89/2012 Coll., The Civil Code, as amended.

These General Terms and Conditions are valid from 3 September 2018.

Contact us: +420 733 595 757, info@balloonadventures.cz